Associate

SAS Travel Backend Process

Role:

Job Details

• Process Type:

  Email & Chat Support (Backend No Calls)

• Function:

  Handling travel-related refund processes

• Client:

  SAS (Scandinavian Airlines – likely IATA process)

• Training:

  IATA knowledge is a plus (IATA pass-outs preferred)

• Shift:

  Regular day shift

• Work Days:

  5 Days Working (2 weekly offs)

• Eligibility:

• Education:

  Graduate or HSC Pass

• Experience:

  Freshers welcome

• Salary:

  3 LPA

Key Skills Required

• Good written communication skills
  
• Attention to detail
  
• Basic knowledge of airline reservation or refund processes (Preferred)
  
• Familiarity with IATA standards (Preferred, not mandatory)
  

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Job Title:

Company Name:

Travel Backend Refund Process

non-voice backend role

Key Responsibilities:

• Process refund requests related to airline bookings
  
• Respond to queries via email and chat
  
• Follow IATA guidelines and refund policies
  
• Maintain accuracy and TAT in processing
  
• Coordinate with internal teams if needed
  

Eligibility Criteria:

• HSC (12th Pass) or Graduate (Any stream)
  
• Fresher or up to 1 year of BPO / travel backend experience
  
• Good written English communication
  
• Basic knowledge of airline ticketing/refund processes is a plus
  
• IATA-certified candidates preferred (Not mandatory)
  

Job Highlights:

• 5 Days Working (Fixed weekends off / Rotational off – specify if known)
  
• Regular Day Shift
  
• Backend Role (No Voice Process)
  
• Exposure to international airline process
  
• Excellent learning environment for freshers
  

Perks and Benefits:

• Fixed salary with performance-based growth
  
• Opportunity to work in global travel domain
  
• Training provided on refund policies & tools
  

For more details, contact:

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