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Vistex Asia Pacific
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Associate Support Analyst GTMS

Associate Support Analyst GTMS

Vistex Asia Pacific

2 - 4 years

|

4 - 6 Lacs

Posted:5 hours ago| Platform:

Apply

Skills Required

sap support analyst software support analytical consultancy troubleshooting operations support associate software solutions monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Vistex

Associate Support Analyst

will be coordinating the software issues reported by customers and document the resolutions. The Associate Support Analyst is an analytical minded, customer oriented individual to support the Vistex software solutions in a fast-paced work environment.

Responsibilities:

Monitor support queue; track/coordinate multiple support tickets
Troubleshoot issues by replicating, identifying, diagnosing, and resolving first level software support issues
Formally document critical resolutions of application bugs
Create SAP notes (correction documents)
Follow-up with customers, users, developers, and other departments to ensure logged problems are being resolved
Apply SAP notes to internal systems
Learn and understand the application products developed by the business
Aid in the development of operational tools for the support team
Performs other duties as assigned

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Vistex Asia Pacific

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