Associate, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations

Business Function

Job Purpose

• Client Servicing for Trade Finance Operations
  

Essential Requirements

Key Accountabilities

• Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions
  

Job Duties & Responsibilities

• Capable managing the Customers and handling queries for Trade Finance products
• Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
• Own the Customer Transaction end to end
• Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards
• Advise the client on the trade transactions
• Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions
  

Required Experience / Competencies

• Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
• 5+ years of Work Experience in handling the Trade Finance products
• Excellent Client / Customer management skills, business orientation
• To manage processes and metrics on a day to day basis
• To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place
  

Education / Preferred Qualifications

• Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products
  

Primary Location

Job

Schedule

Job Type

Job Posting