Associate, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose* Client Servicing for Trade Finance OperationsEssential RequirementsKey Accountabilities* Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactionsJob Duties & Responsibilities* Capable managing the Customers and handling queries for Trade Finance products* Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly* Own the Customer Transaction end to end* Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards* Advise the client on the trade transactions* Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactionsRequired Experience / Competencies* Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts* 5+ years of Work Experience in handling the Trade Finance products* Excellent Client / Customer management skills, business orientation* To manage processes and metrics on a day to day basis* To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in placeEducation / Preferred Qualifications* Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products