Associate Sales Manager

Role Overview:

We are seeking a dynamic and customer-focused professional to drive new customer acquisition and provide exceptional service to existing clients in the Stainless Steel industry. The ideal candidate will be responsible for growing our customer base, strengthening client relationships, and ensuring a seamless customer experience from inquiry to order fulfillment.

Key Responsibilities:

🧩 New Customer Development:

• Identify and target new business opportunities in domestic and international markets
• Conduct market research to understand customer needs, preferences, and potential segments
• Generate qualified leads and convert them into long-term clients
• Prepare and deliver product presentations, proposals, and quotations to prospective customers
• Collaborate with the marketing team for outreach campaigns and exhibitions

🤝 Customer Service & Account Management:

• Serve as the primary point of contact for existing customers
• Ensure timely resolution of queries, complaints, and service issues
• Coordinate with internal teams (production, logistics, finance) for smooth order execution
• Track order status, delivery timelines, and post-sales support
• Maintain strong, long-term client relationships and ensure customer satisfaction

Desired Candidate Profile:

• 3–5 years of experience in

  B2B sales

  ,

  customer service

  , or

  account management

  (preferably in manufacturing, FMCG, or homeware/holloware sector)
• Excellent communication and interpersonal skills
• Strong understanding of customer lifecycle and service quality benchmarks
• Proficiency in MS Office; familiarity with CRM or ERP systems is a plus
• Self-motivated, target-driven, and solution-oriented mindset
• Willingness to travel for client meetings and trade shows as needed

Preferred Qualifications:

• Bachelor’s/Master’s degree in Business Administration, Marketing, or a related field