Associate Relationship Officer

Job Requirements

Role/Job Title:

Function/Department:

Job Purpose

Responsibilities

Roles & Responsibilities:

• Manage zoning activity to map household needs in villages and areas allocated.
• Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.
• Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
• Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer.
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.
• Nudge behavioural changes in customers to drive them towards online banking.
• Maintain high collections efficiency through discipline and drive.
• Monitor preparation of accurate documentation of loans and saving account.
• Coordinate with operations officer to ensure timely and accurate data entry.
• Ensure compliance as per the bank requirements.
• Conduct field audits and customer verifications to ensure high quality of accounts.
• Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services.
• Recommend process changes in order to improve service efficiency and quality across the branch network.
• Provide support for implementation of livelihood advancement and community development initiatives.
  

Education Qualification

Experience: