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Associate, Real Time Management

1 - 8 years

3 - 10 Lacs

Pune

Posted:5 days ago| Platform: Naukri logo

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Skills Required

Business services Training parking Financial reporting Staffing Time management Scheduling Customer engagement Operations WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyze staffing/volume trends and operational performance dashboards. Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the company s commitment towards quality. Prepare financial forecasts based on inputs from various sources and historical trends. Create and maintain financial reports for business stakeholders. Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. Identify schedule/plan changes in relevant databases and escalate issues as appropriate. Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders. Key skills & knowledge: Maintain various WFM tools and set ups e.g. IEX etc. Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability.

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www.concentrix.com

Business Process Outsourcing

Irving

250,000+ Employees

349 Jobs

    Key People

  • Chris Caldwell

    President and CEO

  • Kathy F. Hargrove

    Chief Financial Officer

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