Associate Quality

1 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We’re Hiring – Associate (Quality) | Gurgaon

Company:

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About the Role

Call Quality Auditor

Key Responsibilities

  • Audit & evaluate sales calls for insurance products.
  • Identify gaps in communication & call pitch.
  • Ensure compliance with insurance sales guidelines.
  • Monitor customer experience & highlight improvements.
  • Coach & train agents on scripts & objection handling.
  • Prepare quality reports & share insights with team leads.

Requirements

  • Minimum 1 year of experience in call quality auditing (BPO/Insurance).
  • Strong knowledge of compliance in insurance sales.
  • Excellent listening, analytical & feedback skills.
  • Ability to coach & mentor agents.
  • Strong communication skills (verbal & written).

Why Join Ziraya?

  • Work with a growing company in

    outsourcing & AI-driven solutions

    .
  • Collaborative environment focused on

    learning & growth

    .
  • Exposure to

    compliance + training functions

    .

sneha@ziraya.co.in

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