Associate Project Manager - IT Managed Services

Associate Project Manager

Title : Project Manager IT & Managed Services

Location : Remote Work

Employment Type: Full-time

Work Timings : 8 PM - 4 AM

Experience Level - 2-5 years only

Roles and Responsibilities:

• Lead and manage the

  end-to-end lifecycle of IT and Managed Services projects

  , ensuring strict adherence to scope, schedule, and budget.
• Drive SLA-driven service delivery with a focus on

  governance, compliance, and continuous service improvement (CSI)

  .
• Serve as the

  primary point of contact

  for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
• Develop and maintain

  24/7 coverage rosters

  to ensure uninterrupted service availability.
• Oversee the preparation, review, and approval of

  Root Cause Analysis (RCA) documents

  , ensuring accuracy and timely closure.
• Effectively manage and refine the

  project backlog

  , collaborating with client stakeholders to prioritize work items aligned with business goals.
• Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
• Maintain a consistent reporting cadence (

  weekly, monthly dashboards, progress updates

  ) to clients and internal leadership.
• Document and track all activities with high attention to detail, including

  Minutes of Meeting (MoMs), decision logs, and follow-ups

  .
• Build and nurture strong

  client relationships

  , ensuring clear, empathetic, and professional communication at all times.

Required Skills & Experience

• Strong foundation in

  Project Management concepts

  – risk management, scope management, stakeholder management, change management, and decision logging.
• Proven experience delivering projects in a

  Managed Services environment

  , including SLA management and governance models.
• Expertise in

  Agile and Scrum

  methodologies with hands-on delivery experience.
• Demonstrated

  ownership and accountability

  , driving deliverables with minimal supervision.
• Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth.
• Strong

  proactive risk anticipation and mitigation

  capabilities.
• Excellent

  client communication and relationship management skills

  with the ability to influence and lead conversations.
• Flexibility to work in

  shift timings (8:30 PM – 4:00 AM IST)

  for real-time collaboration with global clients.