Associate OTC

Smith & Nephew

1 - 6 years

4 - 5 Lacs

pune

Posted:9 hours ago| Platform:

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Skills Required

procurement o2c sap dispute resolution query resolution customer satisfaction reconciliation equity customer service otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
Coordinate customer s queries with the relevant departments for dispute resolution
Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
Allocate payments and reconciliation of accounts, own portfolio of low and medium complexity accounts, contribute to accurate customer master data, Follow assigned collections strategy etc.
Ensure contacts and customer responses are tracked in the system as specified in the SOP
Report current statistics and flag any potential bad debt risks to Credit Manager
Refer and escalate unresolved issues to Credit Manager for further action, monitor and flag customers approaching or exceeding their credit limits
Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
Ensure compliance with collections policies and procedures, perform quality checks, Implement process improvements, prepare up on results on request as well as lead daily meetings on request
Work with OTC tools: SAP, HighRadius, Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

What will you need to be Successful

Education: Graduate / Post Graduate Degree: / / BBA
Minimum 1 year of experience in an international environment, preferably Collections, Cash Application or Customer Service department
Proven record of process improvements will be an asset
Excel skills on intermediate level
SAP experience
HighRadius experience will be an asset
Excellent verbal and written communication skills
Experience in Accounts Payable / Procure to Pay preferred.
Flexible to work in US shifts.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and patients we serve.

Inclusion, Diversity and Equity - committed to welcoming, celebration and growing on Diversity. Learn more about it on our website .

Other reasons why you will love it here!

Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit.
Education Assistance
Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc.
Your Wellbeing: Parents / Parents in law s insurance coverage also available.
Flexibility: Hybrid work model (for most professional roles).
Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night Shift Allowances.

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