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Associate - Operations

Associate - Operations

Vuram

0 - 3 years

2 - 5 Lacs

Gurugram

Posted:-1 days ago| Platform:

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Skills Required

Bengali Associate Operations Service level Customer satisfaction Back office Customer handling Customer service WiFi Supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

Agent shall provide online customer service support to the application users of the Customers ( Users ), that consists of the following: handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Users handling Users enquiries, advice and suggestions via email or online tools supporting other business units by liaising with the relevant teams from the Customer s end, accurately documenting Users requests and advice provided to Users, and providing feedback on the cases in the form of documentation handling Users complaints, special cases or completing ad hoc tasks as required by Customer Be proactive, readily available as per schedule for incoming chats and answer them promptly Meet and Exceed the customer expectations, service level and respective targets as agreed, including the customer satisfaction, productivity and quality. Utilize support tools and resources necessary to provide the services at a high level on chats. Proactively identify the improvements to the products and services, raise an alarm whenever there is a bottleneck which hampers the user experience.

Qualifications

Following are the requirements: Should be able to work with minimum supervision in a WFH model Candidate should have enough space at his home to have an ergonomic set up for a chair and a table, with good speed of

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Vuram

Information Technology and Services

San Francisco

51-200 Employees

223 Jobs

Key People

Srinivasan P

CEO
Ramakrishnan S

CTO
Bharath K

VP of Sales

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Associate - Operations