Associate Operations Manager

About US:

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe.

Job Summary:

Associate Operations Manager

Key Responsibilities:

• Handle on-site IoT installations including DGs, energy meters, and temperature/humidity sensors.
  
• Act as the first point of contact for any on-site technical issues, service breakdowns, or escalations.
  
• Coordinate with the CST (Customer Success & Technical) team for regular field-level operational reviews.
  
• Work closely with the procurement and production teams to ensure timely dispatch and availability of materials for installations.
  
• Maintain minimum stock levels based on project and field requirements; raise requests for replenishment as needed.
  
• Track all open installation and service tickets and ensure they are closed within defined SLAs.
  
• Guide and monitor the performance of field engineers during installations and service visits.
  
• Ensure accurate asset mapping and tagging at all sites during every field visit.
  
• Share daily and weekly progress updates with the operations team for planning and tracking.
  
• Maintain thorough documentation and proper records of all site activities, issues, and resolutions.
  

Qualifications & Skills:

• B.Tech in EEE/EC or mechanical.
  
• 3-5 years of experience in field operations or technical project coordination, preferably in the IoT or Energy sector.
  
• Strong understanding of IoT devices and on-site installation processes.
  
• Ability to lead and manage field teams efficiently.
  
• Excellent coordination and communication skills.
  
• Hands-on experience with ticket tracking systems and operational reporting.
  
• Problem-solving mindset with attention to detail.
  
• Willingness to travel to installation sites as required.