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Visit Health
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Associate-OPD Operations

Associate-OPD Operations

Visit Health

1 - 3 years

50 - 60 Lacs

noida

Posted:3 weeks ago| Platform:

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Skills Required

outbound associate operations nutrition focus employee engagement manager technology healthcare wellness doctor catering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Visit Health

Operations Associate

FULL-TIME, NOIDA

About us

Visit Health is changing the face of employee health and wellness in India
1 mn+ users across 200+ large Indian conglomerates to new age start ups trust Visit as their Health and Wellness Partner, catering to the missing and unexplored Wellness Primary Healthcare needs

Traditionally, the term Employee Health Benefits was synonymous with insurance / hospitalisation benefits only; ie Secondary Care
Whereas today, 90% of individual healthcare and wellness related expenses in India are out of pocket on Primary Care; be it Mental Wellness, Fitness, Nutrition, Diagnostics, Medicines, and most of all, regular doctor appointments The Covid-19 Pandemic has not only caused such expenses to increase multi fold, but also created a need for accessible systems

In a professional setting, such offerings are either lacking, or provided in an ad hoc, broken manner through various individual platforms
As a result, the experience for an employee is disconnected, with limited utilisation and engagement

This is where Visit Health comes in - a one stop solution for all employee health benefits needs
We help Companies build a Customized Wellness solution focused on Primary Care aspects such as Fitness, Mental Health, Doctor Teleconsultation, OPD programs, etc for employees and their families, thereby reducing out of pocket expenses and creating healthier workforces We have stitched up the broken pieces of employee health benefits in India to make one streamlined platform while increasing employee engagement through gamification

Visit Health has raised in total of $9million and is backed by renowned investors such as PolicyBazaar, Twitter Co-founder Biz Stone and Kunal Bahl of Snapdeal

Don't just take take our word
Check us out @

We are looking for Operations Associates to join our high energy team

You will have a direct impact on user satisfaction
You'll work as part of a high-energy team that's scaling across all Operations functions Pushing time bound resolutions on outbound calls, ensuring quality escalation resolution across multiple Operations functions while also coordinating between the users and empanelled health centres will be critical

As part of your day-to-day work, you will

Communicate textually as well as verbally with end users

Coordinate with customers, labs, hospitals to ensure the service

Execute resolution implementations and work towards appropriate balance between quality, promptness and coordination

Work with a cross-discipline team of diverse verticals within the Operations team

Must Haves

A Bachelor s Degree

Expert knowledge of operations processes

Working knowledge of calling process

Good understanding of user grievance redressal

Experience of over 1 year in Operations (preferably in the Healthcare Technology Industry)- Good understanding of Hindi and English

Proficient in Communication (Written as well as verbal)

Salary Range - 3 LPA - Depends on current skillset and past experience

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Associate-OPD Operations