Associate Manager Operations

Sutherland

5 - 9 years

6 - 8 Lacs

navi mumbai

Posted:4 weeks ago| Platform:

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Skills Required

team management sla management international voice process sla csat aht attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: Associate Manager

Location: Airoli (Work From Office)

Process : Telecom Voice process (US process)

Required Qualification: Graduate or Postgraduate
Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process
Team handling experience
Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS
Be attentive to details
Be able to work in a fast-paced environment
Have good working knowledge in MS Office applications: Word, excel, & PPT
Be able to adjust quickly and smoothly to changing priorities and conditions
Have ability to interpret data, identify trends, and make suggestions for improvements
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Rotational shifts

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