Associate Manager - Operations Logistics

Role & responsibilities

• Reporting & Dashboards:

  Develop and maintain dashboards and reporting mechanisms to provide clear visibility into workload distribution, task completion, and adherence to Service Level Agreements (SLAs).

• Escalation & Error Management:

  Maintain an active escalation and error log; analyze recurring issues to implement timely corrective and preventive actions.

• Client Communication:

  Ensure consistent follow-ups with internal/external stakeholders to obtain missing information and resolve queries, enabling timely completion of daily tasks.

• Team Escalation Point:

  Act as the first level of escalation for process-related queries and support needs raised by team members.

• Performance Monitoring:

  Review and verify individual productivity and accuracy metrics; update shared trackers to reflect real-time performance.

• Reporting Cadence:

  Prepare and publish daily, weekly, and monthly performance reports in alignment with management expectations.

• Team Governance:

  Conduct regular team huddles and review meetings to reinforce operational compliance, clarify process expectations, and address team concerns.

• Training & Development:

  Identify skill gaps and provide on-the-job coaching, refresher training, and knowledge-sharing sessions based on documented SOPs and process changes.

• Workforce Management:

  Prepare shift rosters, support transport coordination, and ensure optimal staffing levels are maintained to meet operational goals.

• Team Engagement:

  Foster a positive and collaborative team culture by promoting open communication, mutual respect, and shared ownership of outcomes.

Preferred candidate profile

• Overall, greater than 5 years of experience multinational corporations or shared services/GCC environments is a plus.
• Strong knowledge of end-to-end logistics operations (Air, Ocean, Road, Customs)
• Understanding of SLAs, KPIs, and operational governance
• Ability to do stakeholder management and have good communication skills
• Comfortable with data tools (Excel, Power BI, etc.)