Associate Manager - New Initiatives

The role:

Customer Engagement:

Technical Expertise:

Advocacy and Business Alignment:

Collaboration:

Skills and Requirements:

● Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)

● Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.

● Project Management: Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.

● Technical Proficiency : Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).

● Customer Focus: Ability to discern evolving customer requirements and map them to platform features.

● Organizational Skills: Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.

Preferred Qualifications:

● 5+ years of experience in technical product and SaaS disciplines in a customer-facing role.

● B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus.

Role Information:

● Role: Technical Account Manager

● Industry Type: Software Product

● Department: Business Engineering & Product Management

● Employment Type: Full Time, Permanent

● Role Category: Product Management - Technology

Education:

● UG: Any Graduate

● PG: Any Postgraduate

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