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Navi Technologies
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Associate Manager (M5) - Fraud Risk & Strategy (Investigations)

Associate Manager (M5) - Fraud Risk & Strategy (Investigations)

Navi Technologies

2 - 6 years

13 - 17 Lacs

bengaluru

Posted:19 hours ago| Platform:

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Skills Required

loans rca bfsi mis analytical billing investigation individual contributor financial services quality management

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Perseverance, Passion and Commitment

Passionate about Navi s mission and vision Demonstrates dedication, perseverance and high ownership Goes above and beyond by taking on additional responsibilities

2. Obsession with high quality results

Consistently creates value for the customers and stakeholders through high quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards

3. Resilience and Adaptability

Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

General Responsibilities

End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee frauds
Gather evidence, interview witnesses, with field visits wherever required. Liaison with stakeholders (internal external) for investigation
Working towards Fraud recovery and necessary corrective action (initiating police case / legal action, etc.)
Understanding MO and creating RCA of each case, presenting quality reports to all relevant stakeholders and senior management
Calling customers to understand the application process, other issues, Checking KYC regularly for fraud triggers
Hindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusion
Help to maintain internal MIS on Frauds, Repository of Investigation reports, complaints, etc
Proactive in identifying and following up on anomalies/areas of concern
Maintaining agreed TAT and Quality management of RCU activity - working on improving Hit rate, report quality, Month end support, Billing

Specific Responsibility

Analytical and investigation skills (lending products, digital lending payment domain, cyber frauds, 3rd party/vendor related frauds)
Field investigation experience across BFSI, Digital lending, Payment Interface
Understanding of KYC manipulation frauds, KYC triggers and industry trends
Excellent communication skills
Ability to work independently as well as with team (Individual contributor)

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Associate Manager (M5) - Fraud Risk & Strategy (Investigations)