Role & responsibilities Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies • Provide impeccable customer service to assignee and their family • Coordinate the delivery of services and manage vendors as dictated by client policy • Counsel employees to the best utilization of program benefits • Demonstrate sound knowledge of products and services • Dealing with Clients employees on a day to day basis in accordance with their policy • Deliver the International Relocation products and services to the employee • Strive to maintain Cartus position as the Market Leader by continuing to deliver exceptional customer services • Participate in special projects as needed, including client presentations and client/supplier training • Identify growth opportunities and refer it to the Account Management Team • Be responsible for the co-ordination of Cartus Services, i.e., language, and cross cultural training. • To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery • Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle • Demonstrate knowledge of policy and programs in all interactions with client • Recommend enhancements to client policy, dependant on the client you are working with. • Evaluate client policy and recommend revisions and customization as appropriate • Provide consultative expertise regarding industry best practices and program administration • Research information to assist clients in the development of new and existing international policies and compensation programs. • Develop and maintain all pertinent records and ad hoc reports for management review and decision making • Maintain and Manage relationships with Cartus internal departments and external suppliers/partners in regards to reaching the clients expectations • Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes. • Ensure 100% accuracy and data integrity in all Cartus systems • Maintain compliance with Cartus core values, practices, and standards • Assist with the development and training of Train new internal personnel Experience Requirement: • Related business experience in the customer service or relocation field required • Business experience in a highly pressurized customer service environment • Demonstrated analytical and process skills are a minimum requirement • High level of accuracy and process orientation required • Bilingual and/or expatriate experience desirable • Computer Literacy MS Office, Excel to an intermediate level
Job Description Your Role & Accountabilities: Client Reporting Prepare and compile client specific cost and trend analysis as part of the collation of client reviews and power point presentations. Evaluate client specific trends of Cartus’ programs (usage, revenue, service statistics, product utilization). Create efficiencies in data retrieval and analysis and ensure proper documentation of all reports. Ensure that regular Client reports are sent out in a timely manner and ensure accuracy. Manage all Client reporting requests (scheduled and ad-hoc). Cross-charging of costs within the client’s system/reporting between regions/countries. Support Client and internal teams on ad hoc reporting requests and update system if key data is missing. Project spend or cost savings based on current trends as value addition to the client and present methodology and findings to the client. Financial Analytics Monitor hard stop billing data for all client billing to ensure clients have been billed accurately for correct services. Conduct research to resolve discrepancies. Conduct billing research for clients and internal team members relating to suppliers payments or internally through accounts payable, cash applications or client set-up. Respond to client enquiries related to billing and customer/supplier payments. Conduct client audits on billing, accounts receivable, relocation accounting, sub-products, revenue adjustments and service status maintenance. Conduct root cause analysis and trending on issues. Suggest process changes to improve efficiencies. Monitor and report results on contractual client Service Level Agreements and goals that have been identified as being critical to quality. Performs heavy use of systems to research client billing issues and customer receivables. Ownership of Client billing tools used internally to ensure billing accuracy Research and resolve client billing issues, including but not limited to creating and tracking of voids, write-offs, and revenue adjustments. How You Succeed Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these. Obsess about Growth: focus every day on making a big impact and accelerating growth Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people Always Find a Better Way: explore and embrace what is possible Achieve Exceptional Results: take decisive action and deliver on your commitments Who You Are DESIRED CHARACTERISTCS (Experience, Skills and Abilities): Resourceful: Explores available resources in the system and within the team to address client’s requests. Critical thinking: sensitive to numbers and trends when analyzing data and trends. Communication: Conveys information clearly, accurately and convincingly Customer Advocacy: Builds and sustains collaborative working relationships with internal and external customers Initiative: Focuses one’s personal efforts on identifying, anticipating and meeting the needs of others Knowledge: Demonstrates mastery of job related knowledge and understanding of the components of the relocation life cycle Managing Stress: Focuses on managing one’s personal stress and assist others during stressfulsituations Planning and Organizing: Identifies, describes and organizes the activities, resources, and timelines necessary to accomplish a goal Problem Solving: Obtains sufficient data to analyze a situation and draw conclusions from which to develop a plan of action or provide a response Self Management: Uses an accurate view of one’s emotions, personal values and strengths Teamwork: Collaborates with others in ways that accomplishes organizational goals Experience You Need Bachelor's Degree is strongly preferred 5+ years of related business experience (reporting or financial analyst experience) Proficiency with data processing software (Excel, Cognos, Visio and Powerpoint) About Us Cartus is leaning into its essence, Where Mobility Meets Agility® . With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work Forbes World's Best Employers Newsweek World's Most Trustworthy Companies Ethisphere World's Most Ethical Companies