International Assignment Consultant

Role & responsibilities

Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies • Provide impeccable customer service to assignee and their family • Coordinate the delivery of services and manage vendors as dictated by client policy • Counsel employees to the best utilization of program benefits • Demonstrate sound knowledge of products and services • Dealing with Clients employees on a day to day basis in accordance with their policy • Deliver the International Relocation products and services to the employee • Strive to maintain Cartus position as the Market Leader by continuing to deliver exceptional customer services • Participate in special projects as needed, including client presentations and client/supplier training • Identify growth opportunities and refer it to the Account Management Team • Be responsible for the co-ordination of Cartus Services, i.e., language, and cross cultural training. • To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery • Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle • Demonstrate knowledge of policy and programs in all interactions with client • Recommend enhancements to client policy, dependant on the client you are working with. • Evaluate client policy and recommend revisions and customization as appropriate • Provide consultative expertise regarding industry best practices and program administration • Research information to assist clients in the development of new and existing international policies and compensation programs. • Develop and maintain all pertinent records and ad hoc reports for management review and decision making • Maintain and Manage relationships with Cartus internal departments and external suppliers/partners in regards to reaching the clients expectations • Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes. • Ensure 100% accuracy and data integrity in all Cartus systems • Maintain compliance with Cartus core values, practices, and standards • Assist with the development and training of Train new internal personnel

Experience Requirement:

• Related business experience in the customer service or relocation field required • Business experience in a highly pressurized customer service environment • Demonstrated analytical and process skills are a minimum requirement • High level of accuracy and process orientation required • Bilingual and/or expatriate experience desirable • Computer Literacy MS Office, Excel to an intermediate level