Associate Manager - Fraud Risk & Strategy(Investigations)

About the Team

The Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Fraud Risk & Strategy (FRS) team, part of the Risk function at Navi, owns fraud risk prevention, detection and investigation across all of Navi's business. To achieve this, FRS partners with Tech, Product & Analytics teams to define fraud controls, set up alerts as well as identify suspicious patterns through investigations.

About the Role

Navi is looking for an Associate Manager– Fraud Risk & Strategy (Investigation) to lead and execute high-quality, end-to-end fraud investigations across its financial services businesses, including Lending, Payments, Digital Gold, and AMC. This role is crucial in safeguarding Navi against financial fraud by identifying fraud triggers, uncovering root causes, supporting recovery efforts, and collaborating closely with internal teams and external stakeholders, including law enforcement agencies. The role demands strong analytical capabilities, field investigation skills, and a proactive mindset to detect and mitigate fraud risk at scale.

What We Expect From You

• End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee frauds
• Gather evidence, interview witnesses, with field visits wherever required
• Liaison with stakeholders (internal & external) for investigation
• Work towards fraud recovery and necessary corrective action (initiating police case / legal action, etc.)
• Understand MO and create RCA of each case, presenting quality reports to all relevant stakeholders and senior management
• Call customers to understand the application process, other issues
• Check KYC regularly for fraud triggers
• Hindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusion
• Help maintain internal MIS on Frauds, repository of investigation reports, complaints, etc.
• Be proactive in identifying and following up on anomalies/areas of concern
• Maintain agreed TAT and Quality management of RCU activity
• Work on improving Hit rate, report quality
• Month-end support, billing

Must Haves

• Analytical and investigation skills (lending products, digital lending & payment domain, cyber frauds, 3rd party/vendor related frauds)
• Field investigation experience across BFSI, Digital lending, Payment Interface
• Understanding of KYC manipulation frauds, KYC triggers and industry trends
• Excellent communication skills
• Ability to work independently as well as with team (Individual contributor)

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Sachin Bansal & Ankit Agarwal

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

• You’re impact-driven :

  You take ownership, build boldly, and care about making a real difference.

• You strive for excellence :

  Good isn’t good enough. You bring focus, precision, and a passion for quality.

• You embrace change :

  You adapt quickly, move fast, and always put the customer first.