Associate Implementation Consultant

Associate Implementation Consultant

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To thrive in this position, youll need to be a quick learner and a clear communicator, driven by the desire to provide exceptional customer service in a dynamic, fast-paced team setting. You will be assisting in the delivery of effective solutions using software products, so familiarity with software integration, data logic, workflow mapping, and/or solution design will be important. Above all, youll need to be motivated by solving problems and making the work lives of our clients more efficient and enjoyable.

Whos Instem?

Well, were a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 20!)
What’s the culture/environment like? For a global business of over 300 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths.

What are you responsible for?

• Coordinate with colleagues to track and manage project milestones, ensuring timely and successful delivery.
• Develop expertise in a variety of software products to ensure the best possible customer outcomes and provide ongoing value.• Assist in the functional integration of the company’s product suite, enhancing overall effectiveness with customers and supporting the transition to cloud-based systems.• Document and test workflows to maintain transparency, consistency, and the highest quality standards in all delivered solutions.• Participate in client meetings with a focus on fostering collaborative success and maintaining open communication.• Support and deliver training for end users and administrators on solution usage and maintenance to ensure long-term adoption and efficiency.• Deliver excellent customer service and value foster long-term partnerships, cultivate and nurther strong relationships within existing accounts, and support the pursuit of new business development opportunities, contributing to overall revenue growth.• Travel to client sites and company locations may be occasionally required for meetings or project work, possibly including international travel.

Skills, Knowledge & Experience:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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