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SBI Card
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Associate - Hunter

Associate - Hunter

SBI Card

0 - 6 years

2 - 8 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

Telecom Team management Coding Process improvement Analytical E-commerce Medical insurance Financial services Analytics Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.

Role Accountability

Fraud Prevention, Detection, Monitoring & Compliance:

Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
Ensure adherence to regulatory compliance on KYC and transaction monitoring
Fraud awareness to customers to safeguard them against potential fraud threats
Action suspected fraud alerts while delivering the best levels of customer experience

Process Excellence:

Ensure application and transaction fraud alert decisioning for low/ medium risk cases
Ensure adherence to process SOPs & customer contact policies

Measures of Success

Productivity (No. of cases decisioned in a day) as per MOU
Fraud Decisioning Accuracy
Fraud Catch Rate
False Positive Rate
Fraud trends highlighted and process improvement opportunities suggested
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
Experience of documenting case facts

Competencies critical to the role

Analytical Ability and Problem Solving
Decisiveness
Listening skills
Process Orientation

Qualification

Graduate in any discipline from a reputed and recognized institute / University

Preferred Industry

Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

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