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Associate - Helpdesk Coordinator

3 - 8 years

3 - 4 Lacs

Noida

Posted:8 months ago| Platform: Naukri logo

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Skills Required

Mac OS X VPN Service desk Consulting Executive Operations Windows MS Office SCCM Operations Android

Work Mode

Work from Office

Job Type

Full Time

Job Description


Job Description:
  • Deploying remote installation software.
  • Basic knowledge of SCCM
  • Good Knowledge of VPN and Network devices.
  • Provide telephonic support to internal users for PC-related support.
  • Should use any ticket logging application to log new cases update progress on existing cases promptly.
  • Follow all procedures laid out for the Service Desk on a day-to-day basis.
  • Use the Service Desk knowledge base to resolve technical issues escalate issues to relevant teams at the next level when required.
  • Work in rotational shifts to provide 24 7 support to internal customers attend technical process training sessions as planned.
  • PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc.
  • Good knowledge and understanding of mobile OS such as Android, iOS and Windows.
  • Ability to work in a team communicate with team members for either guidance at work or knowledge sharing.
  • Excellent written and spoken English.
  • Good understanding of operational frameworks like ITIL and operations process.
  • Have an ownership mentality to resolve issues on own or with the help of others.
  • Should be a self-starter.

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3i Infotech

IT Services and IT Consulting

Navi Mumbai Maharashtra

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