Associate - Financial Customer Support

Job Description

About Cvent: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. Working Hours: EST hours (6:30 pm – 3:30 am IST) What You Will Be Doing: • Identifying and resolving disputes in order to provide solutions to our internal and external stakeholders. • Identifies frequently occurring disputes and the root cause of these issues, allowing the problem to be resolved at its source. • Identify simple ideas that add value to day-to-day operations or tasks and make improvements to process upstream. • Follows control and compliance regulations • Reconcile complex accounts to determine the validity of a dispute. Provide stakeholders with supporting documents to support and prove the invalidity of disputes. • Quality assurance standards must be implemented and interpreted. • Create and share a detailed account summary to stakeholders. • Validate appropriate data from internal and third-party systems and ensure an appropriate course of action is being pursued. • Reviewing contracts and ensuring that everything is billed as per the terms agreed upon. • FCS serves as a one-stop shop for all OTC related queries/questions. • Raises credit for valid disputes to close them out. What You Will Need for this Position: • A bachelor’s degree in accounting, Finance, Business Administration, or a related field. • Experience with Salesforce (SF) and Oracle (EBS) is preferred. • Proficiency in Excel and Outlook is essential. • Prior experience in a similar role will be an advantage. Show more Show less