Associate - Financial Counsellor

Job Title: Associate - Financial Counsellor
Company Name: Manipal Hospitals Job Description: The Associate - Financial Counsellor is responsible for assisting patients and their families in understanding their financial responsibilities related to healthcare services. This role involves providing transparent communication about treatment costs, insurance benefits, and payment options. The Financial Counsellor will work closely with patients to develop financial plans that accommodate their needs and ensure a smooth billing process. Key responsibilities include conducting financial assessments, coordinating with insurance companies, and resolving any billing inquiries. Skills Required: - Strong communication and interpersonal skills - Excellent analytical and problem-solving abilities - Attention to detail and accuracy in financial documentation - Empathy and understanding of patient concerns regarding financial matters - Ability to work independently and as part of a team - Proficiency in negotiation and conflict resolution Tools Required: - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) - Experience with financial software and medical billing systems - Familiarity with insurance verification and claims processing - Knowledge of healthcare billing codes and regulations - Ability to utilize customer relationship management (CRM) tools for patient follow-up and support

About the Role
As an Associate - Financial Counsellor at Manipal Hospitals, you will play a key role in guiding patients through the financial aspects of their healthcare journey. You will be responsible for providing detailed information about insurance coverage, payment options, and financial assistance programs. Your role will involve addressing patient inquiries and ensuring a smooth financial experience, which is critical for their overall satisfaction. About the Team You will be a part of a dedicated team of financial professionals who are committed to providing exceptional support to our patients and their families. The team works collaboratively to streamline processes and enhance the financial counselling experience. With a focus on customer service, you will work alongside healthcare providers to support patients at every step of their treatment. You are Responsible for Assessing patients financial needs and providing tailored advice based on their circumstances. Communicating effectively with insurance companies to facilitate claims and pre-approvals. Developing and maintaining up-to-date knowledge of healthcare financing options, policies, and regulations. Assisting patients in understanding their bills and payment plans. Collaborating with other departments to ensure comprehensive patient care and service. To succeed in this role - you should have the following Strong communication and interpersonal skills to effectively engage with patients and families. A background in finance, healthcare administration, or a related field. Proficiency in financial assessment tools and knowledge of insurance processes. Problem-solving skills and the ability to handle sensitive information with confidentiality. A compassionate approach to patient interactions, understanding their financial concerns and needs.