Associate - Feeder Operations - Global Service Centre

Job Description

Role Purpose: The Associate shall be responsible for processing of information, ensuring the data integrity and Quality. The position requires attention to detail, efficiency, and the ability to work collaboratively within a team. Core activity is to input the data related to Vessel movements (Vessel details, booking Customer details) invoice can be processed to the customers. This activity includes attentions to details, Data gathering and correction if required as per the information provided. Follow the Vessel schedules to plan the day and working time. Designation: Associate - Feeder operations Base Location: Navi Mumbai Reporting to: Assistant Manager Key Role Responsibilities: Good communication skills, both verbal and written. Meticulous attention to detail for accurate data entry, including capturing details of documents related to Ocean Transportation. Knowledge of shipping industry and Vessel details would be ++. Good knowledge of excel, working on multiple files simultaneously. Organizational skills to manage multiple tasks efficiently, such as accurately inputting information into desired systems following established guidelines. Customer-focused mindset for exceptional service, meeting deadlines for assigned tasks related to booking creation and updates. Team player with a collaborative and positive attitude. Basic tech proficiency, including CRM tools and software. Effective time management to meet deadlines and deliver goals as per defined KPIs. Empathy and patience when dealing with customer concerns, following instructions as mentioned in the Process Manual. Education Qualifications: Bachelors degree. Should have good communication skill in English and must have good proficiency in Email Writing excel skills. Minimum 2 years of experience in Documentation processing with a reputed shipping/logistics organization. Willingness to work in Shifts as per allocated (working hours as per Vessel schedules) roster, should be fine to work in night shift as well. .