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DP World
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Associate - Feeder Operations - Global Service Centre

Associate - Feeder Operations - Global Service Centre

DP World

0 - 3 years

6 - 10 Lacs

Mumbai Nagpur Thane Nashik Pune Aurangabad

Posted:2 weeks ago| Platform:

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Skills Required

Trade Automation Interpersonal skills Business transformation Supply chain solutions data integrity Freight forwarding Data entry CRM Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose:

The Associate - Feeder Operation shall be responsible for processing of information (Bookings), ensuring the data integrity and Quality. The position requires attention to detail, efficiency, and the ability to work collaboratively within a team.

Designation:

Associate - Feeder operations

Base Location:

Navi Mumbai

Reporting to:

Assistant Manager

Key Role Responsibilities:

Strong communication skills, both verbal and written.
Meticulous attention to detail for accurate data entry, including capturing details of documents related to Ocean Transportation.
Organizational skills to manage multiple tasks efficiently, such as accurately inputting information into desired systems following established guidelines.
Customer-focused mindset for exceptional service, meeting deadlines for assigned tasks related to booking creation and updates.
Adaptability to changing priorities and willingness to learn, supporting time-sensitive projects as required by the business.
Team player with a collaborative and positive attitude.
Problem-solving ability to address customer inquiries effectively.
Basic tech proficiency, including CRM tools and software.
Effective time management to meet deadlines and deliver goals as per defined KPIs.
Empathy and patience when dealing with customer concerns, following instructions as mentioned in the Process Manual.
Process dangerous goods documents and updating/correcting bookings according to legal requirements.

Skills & Competencies:

Should have good communication skill in English and must have good proficiency in Email Writing skills.
Should have a minimum typing speed of 20 wpm with 95% accuracy.
Problem solving, Excellent communication and interpersonal skills.
Willingness to work in Shifts as per allocated roster and Country to work, fine to work in night shift as well.

Education & Qualifications:

Bachelors degree.
Minimum 0-3 years of experience in Documentation processing with a reputed shipping/logistics organization.

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