Associate-Experience Management-Resource Management- E

• Capture demand projections, understand demands heuristics and identify actionable demand.
• Calculate staffing requirements based on demand projections, delivery deadlines and productivity targets.
• Identify suitable staffing options based on matching skills, roles and experiences.
• Create staffing schedules to maximize service and minimize cost.
• Timely update of employee schedules on the schedule management tool (Retain).
• Timely review and resolution of scheduling conflicts.
• Proactive review of resource availability/future project demands.
• Minimize bench pipeline through proactive deployment on projects.
• Minimize open, unfulfilled demand.
• Track monitor and report on WFM KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging.
• Basic reporting and analysis.

Skills and attributes for success

Graduates with 2-3 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery will be preferred. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers.

To qualify for the role, you must have

• Excellent analytical skills.
• Good verbal and written communication skills.
• Basic knowledge of MS Excel.
• Excellent teaming and interpersonal skills.
• Positive attitude and ability to excel under tight timelines.

Ideally, youll also have

• Experience on workforce management concepts, resource deployment and scheduling.
• Working knowledge and subject matter expertise in resource management, demand planning and scheduling in reputed consulting, technology, financial services, accounting and professional services organizations.

What we look for

We are looking for go-getters with a solution oriented and analytical mindset. Someone who is good with numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman.