Associate Director of Sales

• Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate)
• Implements the segment sales strategy to achieve segment revenue goals, property revenue goals, and guest and employee satisfaction
• Conducts day-to-day sales activities focusing on building long-term, value-based customer relationships to achieve property sales objectives
• Achieves personal booking goals

CANDIDATE PROFILE

• Education and Experience:
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales and marketing or a related professional area, or
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing or a related professional area

CORE WORK ACTIVITIES

• Developing & Executing Sales Strategies:

• Works with sales leader to ensure understanding and effective implementation of the sales strategy for the segment
• Assists in the development, implementation, and sustaining of an aggressive solicitation program focused on increasing business
• Collaborates with management team to create and implement a sales plan addressing revenue, customers, and the market for the segment
• Assists in developing and implementing promotions, both internal and external

• Maximizing Revenue:

• Provides positive and aggressive leadership to ensure maximum revenue potential
• Recommends booking goals for sales team members

• Managing Sales Activities:

• Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager
• Participates in sales calls with sales team members to acquire new business or close on business
• Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)

• Analyzing & Reporting on Sales and Financial Data:

• Analyzes market information using sales systems and implements strategy to achieve financial room and catering goals
• Assists Revenue Management with completing accurate six-period projections
• Reviews sales and catering guest satisfaction results to identify areas of improvement

• Ensuring Exceptional Customer Service:

• Displays leadership in guest hospitality and creates a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of product (e.g., rooms, meeting facilities, equipment, food and beverage)
• Empowers employees to provide excellent customer service
• Observes service behaviors of employees and provides feedback
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
• Executes and supports the company's Customer Service Standards and property's Brand Standards

• Building Successful Relationships:

• Develops and manages relationships with key stakeholders, both internal and external
• Works collaboratively with off-property sales channels to ensure complementary, non-duplicative sales efforts
• Collaborates with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations or union requirements
• Attends customer events, trade shows, and sales missions to build or develop key relationships with GSO Managers and customers

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.