Associate Customer Success Manager

Job Description

About the Role Were looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities • Manage the setup and delivery for ANSRs mid-market customers, ensuring a seamless onboarding experience. • Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. • Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. • Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. • Report on customer health with regular updates on usage metrics and growth opportunities. • Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals. Required Skills • Demonstrated experience in customer success management for SaaS products. • In-depth understanding of SaaS onboarding processes and best practices. • Excellent communication and presentation skills with the ability to clearly articulate product value. • Experience in creating customer-facing materials and content. • Strong analytical skills with a data-driven approach to customer success metrics. • Proficiency in CRM systems and customer success tools. Qualifications • Bachelor’s degree in Business, Marketing, or a related field. • 3+ years in customer success, account management, or a similar role. • Proven track record in retaining and growing customer accounts. Desired Qualities • Proactive problem-solver with a customer-first approach. • Ability to work cross-functionally and influence stakeholders without direct authority. • Strong organizational and project management skills. • Passionate about technology and staying current on industry trends.