Associate Customer Service Manager

Job Description

Job Requirements Position: Associate Customer Service Manager Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Others Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations Location: Bhatapara, Chhattisgarh, India IDFC FIRST Bank is seeking a highly motivated and customer-oriented individual to join our team as an Associate Customer Service Manager. As a leading financial institution, we are committed to providing exceptional service to our customers and we are looking for someone who shares this passion. Job Responsibilities Manage and oversee the daily operations of the branch, ensuring efficient and effective customer service delivery Supervise and train branch staff to ensure they are providing excellent customer service and meeting sales targets Develop and implement strategies to increase customer satisfaction and retention Monitor and analyze branch performance and make recommendations for improvement Handle customer inquiries and complaints in a timely and professional manner Ensure compliance with all banking regulations and policies Collaborate with other departments to ensure smooth and efficient branch operations Participate in community events and initiatives to promote the bank's services and brand Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum of 3 years of experience in retail banking, with at least 1 year in a supervisory role Strong knowledge of banking products and services, particularly in the rural banking sector Excellent communication and interpersonal skills Ability to lead and motivate a team Strong problem-solving and decision-making skills Proficient in Microsoft Office and banking software Willingness to work flexible hours, including weekends and holidays We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and have a strong background in retail banking, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank.