Associate Customer Service Manager

Job Requirements

Job Requirements

Role/Job Title:

Function/Department:

Job Purpose

Responsibilities

Roles & Responsibilities:

• Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
• Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
• Data entry of application forms, creation of customer IDs, accounts, etc.
• File / document checking including KYC checking, application forms and loan document verification.
• Handling cash and clearing transactions.
• Maintaining good audit rating for the branch.
• Work towards ensuring best in class service delivery at the branch for external and internal customers.
• Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk.
• Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs.
• Employ tools such as automation and digitization to increase process efficiency.
  

Education Qualification

Experience: