Associate Customer Program Manager - Mechanical (EG)

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Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth.

Are you ready to shake up the world of customer serviceDo you thrive on making connections and finding creative solutionsIf you re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

Associate Customer Program Manager - Mechanical

Work Hours

What you will be doing

• Customer Management:

  You will be our customers best ally at Fictiv. Work closely with our customers to ensure a seamless and high-quality experience. Nurture relationships and resolve issues to help drive customer loyalty.



• Case management:

  Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality.



• Communication:

  Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full



• Collaboration

  : Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf - through the project lifecycle, including post-delivery exceptions.



• Program Managemen

  t: Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.



• Continuous Improvement

  : Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor s degree in Mechanical Engineering

  and over 6 years of relevant experience in the manufacturing industry, preferably in a client-facing role.



• The work is fast-paced

  - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail.



• We obsess over our customers

  - you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English. Proven experience working directly with US-based customers and/or during US business hours is preferred.



• This role requires a self-starter mentality

  . We want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.



• The basic project management/operations knowledge

  - scope, timing and quality. logistics, RMAs, change requests, invoicing.



• Aligned with our culture centered around continuous learning

  - bring passion to learn about the manufacturing ecosystem and the New Product Development process.

Interested in learning moreWe look forward to hearing from you soon.