Noida

4.5-8 Years

INDIA

We are looking for an administrator/engineer that understands Microsoft Teams Phone/Calling from a setup, support, and reporting standpoint. As we start to roll out MS Team calling across Corteva we will need someone that fully understands Teams calling to help support any user requests that come in while the project is still underway. It could be user assistance questions, additions, removals, or reported troubles that need investigated. They should have good communication skills to talk with our employees about their request and to also be able to communicate with our Program Manager and myself so we understand the work that is being done.\\r\\n\\r\\nWe would also like that same person to have a background in Cisco Webex Contact Center. Essentially the same ask, someone that can help with support while we transition sites over from the old Avaya system. CDW will be leading these projects, and have in-house experts, but we would like to have someone within Corteva that can focus on any new request that comes in during the project as my time will be limited. \\r\\n\\r\\nLastly it will work better if the contractor can work US hours due to our team meetings taking place during those hours.\\r\\n (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

B-Tech

1

DWP-UCC-Network Voice

1577689BR