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HCL Technologies
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ASSOCIATE CONSULTANT

ASSOCIATE CONSULTANT

HCL Technologies

3 - 5 years

3 - 10 Lacs

Bengaluru

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

api data extraction presentation integration visualization service support analysis resolve management training coaching analytics python auto

Work Mode

On-site

Job Type

Part Time

Job Description

ASSOCIATE CONSULTANT

Bangalore

3-5 Years

INDIA

Job Description (Posting).

Python(expert) API manipulation (data extraction, data presentation, integration with other tools) Data Visualization Backend/database(MYSQL) Service now( familiarity with the environment, how to handle SNOW API etc.) (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (6.) To provide support for on call escalations and doing root cause analysis of given issue (7.) To independently resolve tickets within agreed SLA of ticket volume and time (8.) To adhere to quality standards, regulatory requirements and company policies (9.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (10.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Qualification

B-Tech

No. of Positions

Skill (Primary)

Data Science-Advanced Analytics-Python

Auto req ID

1539976BR

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