Associate - Cash Operations

• The key responsibility of this role is to support the in-life management of Cash products by ensuring an exceptional customer journey throughout the product life cycle.
• As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team & Portfolio Management team.
• Cross functional in nature, the role will involve supporting the in-life management of loan applications in addition to new product initiatives
  

Job Responsibilities

• Processing of incoming & outgoing payments within agreed SLAs and KPIs, and in line with company policies and procedures.
• Setting up Direct Debits/ACH.
• Monitoring of group Emails (instructions/queries)
• Monitoring of Bank accounts for Incoming payments & doing reconciliation.
• Communicating with Portfolio Management Team to ensure loan related payments are received on time.
• Effectively complete ad-hoc tasks and initiatives as directed across the business
• Support other BAU requirements of Operations teams aside from primary activities.
• Have a clear understanding of Role of Operations in the Life Cycle of Product.
  

Desired Skills

• Work experience of 2-5 years in Banking industry - Payment's domain/Back-office Operations.
• Open to late night shifts.
• Understanding of the Banking Industry.
• Basic knowledge of UK/US Lending products & concepts.
• Excellent communication both oral & written required
• Computer literate and the ability to work on a variety of IT platforms
• Should be a team player.
• Energetic, enthusiastic, driven to go the extra mile
• Flexible, eager to learn
• Open to occasional weekend work and/or night shift hours when and if required
• Willingness to work flexibly and as part of ONE team, helping out in different business areas as required
• Passionate about delivering excellence in service and quality
• Graduate/Post Graduate degree in Finance.