Associate - Advisory C&RM

Job Description

The Capacity and Resource Management (CRM) Team Associate will be an integral member of the CRM Team supporting such functions as updating and tracking resource and engagement forecasts, as well as other data management responsibilities. He/she must build strong relationships with the U.S.-based SRM team, U.S. based Client-facing staff, and all leadership by providing excellent customer service, producing accurate data entry, and reporting, and properly managing issues upward. The individual will work closely with the CRM Senior Associate and focus on meeting all deadlines and delivering all tasks with quality. Attention to detail is critical in this role. Accurately process all forecast updates within 24 to 48 hours of receipt; to include individual resource updates, engagement updates, and/or ad hoc requests Highlight conflicts and identify resources with full or partial availability. Attend team calls (where possible) to gain an understanding of key staffing issues. Connect with U.S. based CRM team and/or U.S. based Client-facing staff on an ad hoc basis to understand challenges faced and to update staffing requests accordingly. Responsible for data management of assigned population(s) to ensure resumes and skills profiles are current, forecasting is timely and accurate. Reports to be prepared on a regular basis using Excel and other reporting tools. Highlighting conflicts and identifying resources with full or partial availability as per the business needs. Strong attention to detail-Critical Excellent organizational skills, deadline-oriented and flexibility to meet the changing needs of the role Good computer skills Conflict resolution and problem solving Relationship building and collaboration Effective communication and networking Aptitude to learn and leverage new technology Ability to contribute to a challenging environment consistently and positively MS Excel