Associate Account Manager - Inbound Sales

As an Inbound Associate Account Manager at Wattlecorp, based in the Calicut office in Govt. Cyberpark, your primary responsibility will be to enhance inbound leads by effectively managing existing client accounts. Your role will play a crucial part in helping the company achieve its sales targets and drive growth through client retention. **Key Responsibilities:** - **Inbound Inquiry Management:** Provide prompt responses to inbound inquiries through various channels such as calls, emails, chat, and social platforms, prioritizing high-priority queries. - **Service Knowledge:** Understand customer requirements and match them with the appropriate cybersecurity services offered by Wattlecorp. - **Client Information and CRM System Management:** Qualify leads by maintaining detailed client records and updating CRM systems accurately. - **Product Demonstration and Technical Discussion:** Schedule and coordinate product demos and technical discussions with sales and technical teams. - **Lead Generation and Conversion:** Follow up with potential clients through personalized communication techniques to nurture relationships and guide them through the purchase decision. - **Sales Administration and Documentation:** Develop proposals, quotations, and prepare sales documentation actively. - **Product and Marketing Expertise:** Maintain a high degree of product and market knowledge when handling customer queries. - **Sales Performance and Optimization:** Achieve individual and team-based sales and conversion targets. **Qualifications & Requirements:** - A bachelor's degree in Computer Science, IT, Business Administration, Marketing, or a related field. - Minimum of 1-year experience in inbound sales, customer support duties, or inside sales (fresh graduates with excellent communication skills are encouraged to apply). - Basic understanding or interest in IT or cybersecurity concepts. - Excellent verbal and written communication skills. - Strong listening, problem-solving, and relationship-building abilities. - Ability to leverage CRM systems and relevant online communication tools. - Exceptional command of the English Language (written and verbal). **Preferred Skills:** - Background or coursework in Information Technology or Cybersecurity. - Knowledge and understanding of sales pipelines and lead qualification. - Willingness to learn technical concepts and sales methodologies. If you believe you meet the above requirements for the Inbound Associate Account Manager position, we look forward to having you on our team at Wattlecorp. Fuel your management career by joining us at Govt. Cyberpark, Calicut.,