Assoc Mgr. Benefit Services

Role Overview: As an Associate Manager at UKG, you will have the responsibility of managing the day-to-day activities of the Benefits end-to-end deliveries for the team of Benefits Administrators. Your role will involve mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer service level agreements (SLAs). You will actively support process and technology initiatives that aim to improve the operational performance of the team while providing a great customer experience. Key Responsibilities: - Ensure that the day-to-day operations of the department run smoothly and meet performance metrics like Timeliness, Quality, Productivity, and other SLAs - Manage the performance of a team of 10 - 15 members effectively - Assist in workload management and prioritization of day-to-day duties and projects - Drive the establishment and refinement of the UKG Services and Support methodology and best practices - Track and manage various projects to ensure timeliness - Attend and lead recurring service calls, business reviews, and project debrief for assigned customers - Support managers and the Leadership Team with automation and transformation projects - Coach, mentor, and guide the team effectively - Serve as the first point of escalation for any issues that arise, including problems with customers, third parties, internal teams, and internal systems - Monitor completion of requirements and provide leadership sign-off of processing and daily activities - Communicate potential service or business issues to the Leadership Team and propose correction and mitigation plans - Foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively - Demonstrate problem-solving, time management, and priority-setting skills - Generate operational metrics to communicate and manage the performance of the production team - Engage in hiring along with the manager - Implement quality control measures effectively Qualifications: - 8-10 years of work experience in Benefits related teams, with 3+ years of people management experience - Working knowledge of employee life-cycle U.S. Benefits Administration, EDI, ACA, related regulations, ERISA guidelines, and HIPAA Compliance - Ability to work in US shifts Preferred Qualifications/Skills: - Technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions - Ability to interpret Plan design requirements - ACA experience is a plus - Strong background in customer-facing deliveries - Proficiency in Microsoft Office (Excel, Word, and PowerPoint) - Industry-level benefits certification will be a plus Interpersonal Skills: - Excellent written and verbal communication skills - Conflict resolution - Excellent customer service skills - Ability to handle multiple tasks under stringent timelines - Highly motivated and team-oriented Education/Certification/License: - Bachelor's Degree in Business, Accounting, Commerce, Computer Science, or a related field or equivalent work experience will be considered Note: No additional details about the company were mentioned in the provided job description.,