Assistant/Sr. Assistant - IP Admissions & Counselling

Job Title -

Job Objective

Key Responsibilities

• New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients
• Completion of corporate documentations & Escorting to their respective wards.
• Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HODs regarding., Staff Admission, Staff Dependants, Beas, VIP pt
• Issue Calling Code to the pt. attendants so that they can call out side from the hospital
• Counseling and Admissions (including Upgrade Surgeries)
• Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader
• Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message
• Guest queries & Room Booking for expected admissions for next few days
• Follow up for daily payable report while issuing the temp. Passes and updating the remarks
• Handling Billing queries for routine pt. attendants
• Taking request from Nursing Station or from the attendants for the particulars & Address Change Request
• Informing attendants (by announcement / calls on cells
• Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup
• Cash Collection / Refunds Issuance of Receipts against deposits
• Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)
• Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance.
• Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
• Registration: Complete the registration process in a timely and accurate manner
• Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift
• MIS: Maintain and generate process related data as and when required by the HOD
• Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
• TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/ corporates about status of payment. Update patients and doctors about status of authorization
• Provide patients with information regarding advised investigations and procedures
• Assist and direct patients that have come in for health check up
• Manage and record time spent by patient as mentioned in the standard operating procedure
• Co-ordinate for timely delivery of the report at the designated counter
• Maintain service standards as specified in the standard operating procedure
• Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
• Interface with Lab and other diagnostic areas for patients investigation reports
• Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
• Proactively distribute feedback forms and seek suggestions from patients/attendants
• Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
• Effectively utilize all communication systems
• Adhere and contribute to cordial inter and intra team relations
• Complete any other ad-hoc task assigned by the concerned superior
• Any other task assigned by the HOD and the Management

Interested candidates can apply on mail id:- shreya.chauhan@fortishealthcare.com