Head - Patient Care Services

Job Description

Role & responsibilities Attain flawless level of service at all points of customer contact, and enable a superior quality experience for patients, through continuously training and refining all processes and staff Meet end to end patient service objectives Build relationships with customers/patients, consultants and patient attendants Strong leadership and interpersonal skills Deeper understanding of the healthcare and patient behavior Maximize customer service and improve the quality by evaluating and redesigning processes Identify and overcome complacency by constantly improving functional abilities of the department Inspire team members, and instill enthusiasm and drive Encourage team members to reach targets and enhance productivity Encourage and develop team members multi-functionality Conduct performance appraisals within the department and work with HR department to chalk out action plans for development and growth of staff in tune with strategies and objectives of the organization Identify training needs and nominate team members for appropriate programs that would enhance knowledge, skills and to shape the attitudes required for development Take decisions on all operational and team matters that are outside the purview of subordinates Keep in touch with entire team through regular meetings Represent the Department or team in the management Morning Meetings and other employee or department related committees Update job knowledge by participating in educational opportunities, reviewing professional publications; maintaining personal networks; participating in professional organizations Improve customer quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes Interested and eligible can share their updated resumes at shreya.chauhan@fortishealthcare.com