Head - Patient Care Services

As a part of Medanta, a renowned healthcare organization with a legacy of over 14 years, you will play a crucial role in delivering exceptional multispecialty care to patients in India. With a strong presence in various locations including Gurgaon, Lucknow, Patna, Indore, Ranchi, and soon-to-be-opened hospital in Noida, Medanta is committed to expanding its reach and services. Your primary responsibility as a Healthcare Operations Manager based in Lucknow will involve overseeing the operations of OPD & IPD, Executive Health Check-up, E-Clinic, and other patient services areas. You will be instrumental in resource acquisition, maintaining departmental MIS, formulating SOPs, and ensuring seamless patient flow and high customer satisfaction levels. Collaboration with physicians, patients, attendants, and team members will be essential to drive operational excellence and emergency patient handling preparedness. Your role will also encompass planning for departmental expansion, conducting training programs, and upholding ethical practices within the team. To excel in this role, you should hold a graduate degree with a Master's in Healthcare Administration (MHA) or Hospital Management. Additionally, certifications in Healthcare Quality (CPHQ), Patient Safety, or related fields will be advantageous. A proven track record in patient care coordination, service delivery enhancement, and team leadership within a healthcare setting will be highly valued. Join us at Medanta and become a part of our dynamic team dedicated to transforming healthcare services and making a positive impact on patient care. Your contribution will be instrumental in shaping the future of healthcare delivery and ensuring operational efficiency and excellence in patient services.,