Manager - Operations & Marketing, Preventive Health & Wellness

Role & responsibilities

1.

• Oversee daily operations of the PHC department, ensuring adherence to hospital protocols and standards.
• Supervise appointment scheduling, patient registration, billing, and reporting processes.
• Ensure timely and accurate collection of patient samples and coordination with diagnostic labs.
• Manage resource allocation, including staff, medical supplies, and equipment, to ensure uninterrupted operations.

2.

• Monitor and enhance patient flow to reduce wait times and improve service efficiency.
• Address and resolve patient complaints or escalations effectively.
• Ensure a clean, organized, and welcoming environment in the PHC unit.

3.

• Lead and mentor a team of coordinators, technicians, and support staff.
• Conduct regular training for staff on service excellence, patient handling, and operational protocols.
• Prepare duty rosters and manage staffing to meet patient demands effectively.

4.

• Collaborate with diagnostic departments (labs, radiology) to ensure timely completion of tests.
• Work with marketing and community outreach teams to promote PHC packages.
• Coordinate with the IT team to ensure seamless health check software and system functioning.

5.

• Maintain accurate records and ensure compliance with regulatory standards.
• Monitor and improve key performance indicators (KPIs) such as patient satisfaction, test turnaround time, and package completion rates.
• Conduct periodic audits to ensure the quality and efficiency of services.

6.

• Generate and review daily, weekly, and monthly reports on patient volume, revenue, and operational performance.
• Analyze data to identify trends, challenges, and opportunities for improvement.
• Provide regular updates to hospital management on the PHC department's performance.

Preferred candidate profile

Qualification- Graduation Mandatory

Experience- Minimum 7+ Years of relevant experience in Healthcare.

Location- Noida