Assistant Vice President-Business Management -Professional Services

As an AVP in the Travel Domain, you will be responsible for leading, optimizing, and transforming large-scale travel contact centre operations. Your role will involve ensuring operational excellence, service quality, and compliance while driving automation, travel technology integration, and continuous improvement across multiple customer touchpoints such as voice, email, and chat. You will collaborate with global stakeholders, clients, and cross-functional teams to achieve business targets, enhance customer experience, and deliver cost efficiencies. Key Responsibilities: - Lead and optimize large-scale travel contact centre operations - Ensure operational excellence, service quality, and compliance - Drive automation and travel technology integration - Implement continuous improvement initiatives across customer touchpoints - Collaborate with global stakeholders, clients, and cross-functional teams Qualifications Required: - Previous experience in a similar role within the travel industry - Strong leadership skills and ability to drive organizational change - Knowledge of automation and travel technology integration - Excellent communication and collaboration abilities - Willingness to relocate to the Philippines (Note: No additional details about the company were provided in the job description),