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3.0 - 7.0 years

0 Lacs

maharashtra

On-site

You will be responsible for ensuring Branch and RM activation across all products/categories to promote a balanced approach and discourage bias towards specific products/services. Your role will involve assisting RMs in expanding their customer coverage, meeting SOPs, and enhancing their earnings by identifying improvement areas for each RM. Additionally, you will be tasked with enhancing the Health Score of both RMs and Branches collectively to boost productivity and profitability. Your duties will also include driving the digital adoption of internal systems and platforms (e.g., CRM) to facilitate lead tracking, lead quality assessment, and RM efficiency. You will spearhead campaigns aimed at generating top-of-the-funnel activity for each product in pertinent catchments while vigilantly monitoring lead quality and conversion rates. Regularly monitoring customer coverage to ensure consistent customer engagement within specified intervals will be a key aspect of your role. You will collaborate with relevant departments to expedite the resolution of stalled cases and demonstrate a strong commitment to resolving customer issues and ensuring a positive user experience. A fundamental understanding of application flows across different products, proficient knowledge of CRM and other technological platforms, and the ability to analyze data and dashboards to drive strategic initiatives in your assigned catchment area are essential requirements for this position. Your experience in data-driven decision-making, analytical thinking, and effective collaboration with cross-functional teams and stakeholders will be crucial to your success in this role. Additionally, possessing high levels of empathy will greatly benefit you in this position.,

Posted 5 days ago

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