Assistant Vice President-Business Management -Professional Services EXL Talent Acquisition Team

8.0 - 12.0 years

0 Lacs

haryana

On-site

As an AVP in the Travel Domain, you will be responsible for leading, optimizing, and transforming large-scale travel contact centre operations. Your role will involve ensuring operational excellence, service quality, and compliance while driving automation, travel technology integration, and continuous improvement across multiple customer touchpoints such as voice, email, and chat. You will collaborate with global stakeholders, clients, and cross-functional teams to achieve business targets, enhance customer experience, and deliver cost efficiencies. Key Responsibilities: - Lead and optimize large-scale travel contact centre operations - Ensure operational excellence, service quality, and co...

Posted 1 day ago

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Assistant Vice President-Business Management -Professional Services EXL

8.0 - 12.0 years

0 Lacs

haryana

On-site

Job Description: You will be responsible for leading, optimizing, and transforming large-scale travel contact centre operations within the travel domain. Your role will involve ensuring operational excellence, service quality, and compliance while driving automation, travel technology integration, and continuous improvement across multiple customer touchpoints (voice, email, chat). You will collaborate with global stakeholders, clients, and cross-functional teams to achieve business targets, enhance customer experience, and deliver cost efficiencies. Key Responsibilities: - Lead and optimize large-scale travel contact centre operations - Ensure operational excellence, service quality, and co...

Posted 2 days ago

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Renewals Manager Liberty General Insurance

3.0 - 7.0 years

0 Lacs

delhi

On-site

Role Overview: As a candidate with at least 3 years of relevant experience in the General Insurance industry, your role at Liberty General Insurance will involve supporting retention through business strategy and analysis. You will be responsible for benchmarking industry retention conversions, processes, and online platforms by collecting information from internal and external sources. Your interaction with business and retention teams will be crucial in driving retention and strengthening existing processes, as well as designing new and improved processes. Additionally, you will coordinate with various stakeholders to develop interfaces across all customer touchpoints for a seamless renewa...

Posted 1 month ago

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Opening For CRM Head - Real Estate Andheri Location Minita Gupta

12.0 - 14.0 years

14 - 16 Lacs

mumbai, mumbai suburban, mumbai (all areas)

Work from Office

We are looking an strategic CRM Head to lead our customer relationship management initiatives The candidate will bring in-depth knowledge of CRM systems & real estate sales cycles This role requires cross-functional coordination & strong leadership . Required Candidate profile Develop and execute CRM strategies aligned with business objectives Oversee CRM platforms such as Farvision, Zoho, or equivalent tools Map customer journeys across all touchpoints and identify gaps .

Posted 2 months ago

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Hiring For CRM Head For A Real Estate Firm Minita Gupta

11.0 - 13.0 years

14 - 16 Lacs

mumbai suburban, mumbai (all areas)

Work from Office

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Regional Asset Cross Sell Manager-BRANCH BANKING-Regional sales Candidate Experience site

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

You will be responsible for ensuring Branch and RM activation across all products/categories to promote a balanced approach and discourage bias towards specific products/services. Your role will involve assisting RMs in expanding their customer coverage, meeting SOPs, and enhancing their earnings by identifying improvement areas for each RM. Additionally, you will be tasked with enhancing the Health Score of both RMs and Branches collectively to boost productivity and profitability. Your duties will also include driving the digital adoption of internal systems and platforms (e.g., CRM) to facilitate lead tracking, lead quality assessment, and RM efficiency. You will spearhead campaigns aimed...

Posted 3 months ago

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