Assistant Vice President-Business Management -Professional Services

Job Description: You will be responsible for leading, optimizing, and transforming large-scale travel contact centre operations within the travel domain. Your role will involve ensuring operational excellence, service quality, and compliance while driving automation, travel technology integration, and continuous improvement across multiple customer touchpoints (voice, email, chat). You will collaborate with global stakeholders, clients, and cross-functional teams to achieve business targets, enhance customer experience, and deliver cost efficiencies. Key Responsibilities: - Lead and optimize large-scale travel contact centre operations - Ensure operational excellence, service quality, and compliance - Drive automation and travel technology integration - Implement continuous improvement strategies across customer touchpoints (voice, email, chat) - Collaborate with global stakeholders, clients, and cross-functional teams Qualifications Required: - Previous experience in travel domain operations - Strong leadership and optimization skills - Knowledge of automation and travel technology integration - Ability to drive continuous improvement - Excellent collaboration and communication skills Additional Details: Candidate must be open to relocating to the Philippines.,