Job
Description
Department Hierarchy Assigning & Phlebo Support Job posted on Jun 03, 2025 Employee Type Full Time Employee Experience range (Years) 3 years - 5 years Position: Assistant team lead, First Mile Operations Support (Diagnostics Supply Chain) Designation: Assistant team lead Department: Supply Chain Operations Location: Gurgaon, Haryana About Tata 1mg Tata 1mg is a trusted health partner for both end consumers and large institutions, committed to making healthcare accessible, understandable, and affordable for all Indians. As a leading consumer health platform, Tata 1mg offers e-pharmacy, e-diagnostics, e-consultation services, and offline stores. We have successfully delivered over 15 million e-pharmacy orders and 2 million e-diagnostics orders, serving over 1 million organic users daily, and our journey is only just beginning. About the Role We are seeking a dedicated and experienced professional for the role of ATL (First Mile Operations Support) within the Diagnostics Supply Chain. This role will be critical in supporting field teams, ensuring efficient operations, and facilitating smooth communication across all relevant channels. Key Responsibilities: Provide end-to-end operational support to field teams, ensuring seamless execution of processes and effective communication. Professionally manage inbound and outbound calls, addressing customer and team queries while delivering timely and effective solutions. Oversee and manage the Management Information Systems (MIS) to track key operational metrics, enabling data-driven decision-making. Utilize advanced Excel skills to streamline office operations, including data analysis, reporting, and process optimization. Demonstrate flexibility by working in rotating shifts to ensure continuous support and coverage across different time zones. Key Requirements: Proven experience in a similar role, preferably in a dynamic, fast-paced environment. Strong verbal and written communication skills, ensuring effective engagement with all teams and stakeholders. Expertise in MIS tools and techniques, with a focus on operational tracking and reporting. Advanced proficiency in Excel, including functions such as VLOOKUP, pivot tables, macros, and other analytical tools. Exceptional organizational skills and the ability to multitask efficiently in a high-pressure environment. Who Are We Looking For? Strong communication skills (both written and verbal) are essential. Proficiency in MS Office Suite, with advanced Excel and PowerPoint skills. Willingness to work rotating shifts, including: Night Shift: 9 PM to 6 AM Early Morning Shift: 5 AM to 2 PM Evening Shift: 12 PM to 9 PM A graduate degree from an accredited university, preferably in a science-related field. Positive attitude and strong work ethic with a focus on operational excellence. A minimum of 2–5 years of experience in MIS, backend support, logistics, warehouse management, or the healthcare industry. Wh y Join Us? Tata 1mg offers a high-growth, dynamic work environment, combining the legacy of a prestigious brand like Tata with the innovation of a startup. Joining the Diagnostic Supply Chain team is a unique opportunity to help scale our business, leveraging Tata 1mg’s existing strengths. Disclaimer: Tata 1mg is an Equal Opportunity Employer. All employment decisions are made without discrimination or harassment based onage, color, physical ability, ethnicity, nationality, religion, gender, family or marital status, pregnancy, gender reassignment, or sexual orientation. All hiring decisions are based on business needs, job requirements, competence, and merit.
