Assistant Store Manager

As an Assistant Store Manager at Caratlane Jewellery (Franchisee Store) located in Ranchi, you will play a crucial role in the efficient operation of the store. Your responsibilities will include: - Day-to-Day Floor Management: - Supervising sales staff by managing shifts, assigning duties, and conducting briefings to set daily goals. - Overseeing store presentation to ensure the showroom remains clean, organized, and visually appealing. - Sales & Customer Service Management: - Motivating the team to hit and exceed sales targets. - Training staff on upselling and cross-selling techniques, and assisting in closing high-value sales. - Providing personalized and attentive customer service, addressing inquiries, and resolving complaints smoothly. - Inventory & Merchandising Oversight: - Ensuring jewellery displays are properly stocked and restocked. - Conducting regular inventory checks and coordinating with the stockroom for reconciliation. - Maintaining visual merchandising standards aligned with store branding. - Security & Compliance: - Implementing security protocols for safeguarding high-value items. - Training staff on secure handling procedures. - Ensuring adherence to store policies and retail regulations. - Team Training & Development: - Coaching and mentoring team members in product knowledge, sales techniques, and service excellence. - Conducting performance assessments and fostering a positive, motivated environment. - Reporting & Analysis: - Monitoring daily sales metrics and preparing performance reports for higher management. - Analyzing data to identify trends and recommend improvements in promotions or inventory. - Operational Efficiency & Maintenance: - Executing store opening/closing routines, managing cash-handling processes, and addressing technical issues. - Ensuring fixtures, lighting, and displays are well-maintained and appealing. In addition to the above responsibilities, the job offers benefits including health insurance, paid sick time, and Provident Fund. You should have a minimum of 12 years of experience in roles such as Floor Manager or Assistant Store Manager, preferably in retail or jewellery, and hold a graduate degree in any discipline. Previous experience in jewelry sales for at least 2 years is preferred. This is a full-time position that requires your presence at the work location in person.,