Assistant Service Manager (Heavy Road Construction Equipment)

Job Description

Job Overview: We are seeking a proactive and experienced Service Manager to lead our service department in the construction equipment industry. As an Assistant Service Manager, you will be responsible for overseeing all service operations, ensuring high-quality repairs and maintenance, managing a team of technicians, and delivering exceptional customer service. This role is crucial in maintaining equipment performance, customer satisfaction, and operational efficiency. Key Responsibilities: Team Leadership: Supervise, mentor, and train service technicians to ensure high standards of performance and safety. Operations Management: Oversee day-to-day service operations, including scheduling, workflow management, and resource allocation. Customer Relations: Build and maintain strong relationships with customers, addressing concerns and ensuring satisfaction with service and repairs. Quality Control: Implement and monitor service quality standards, ensuring all repairs meet industry and company specifications. Budget Management: Develop and manage the service department budget, monitoring expenses and maximizing profitability. Inventory Management: Collaborate with the parts department to ensure adequate stock levels of necessary components for repairs. Performance Reporting: Analyze service department performance metrics, generating reports to identify trends, areas for improvement, and success stories. Continuous Improvement: Identify opportunities for process enhancements and implement best practices to improve service efficiency and customer experience. Compliance: Ensure all service operations comply with safety regulations and company policies. Qualifications: Education: Bachelor’s degree in Business, Engineering, or a related field is preferred. Experience: 7+ years of experience in service management or a similar role within the construction equipment or heavy machinery industry. Skills: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficient in service management software and Microsoft Office Suite. Strong problem-solving skills and ability to think strategically. Knowledge: Familiarity with construction equipment, maintenance practices, and industry standards. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Morning shift Ability to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 10 years (Required) Work Location: In person Application Deadline: 01/06/2025 Expected Start Date: 01/06/2025