Assistant Manager/Manager Client Servicing

As an Assistant Manager/Manager - Client Servicing at IndiaMART, located in Ahmedabad, your role involves engaging with existing clients to maintain and grow relationships. You will proactively address their needs and ensure timely resolution of issues to foster client satisfaction. Your responsibilities include preparing reports, understanding client objectives, and aligning services to meet their business goals. Collaboration with internal teams to analyze feedback and improve service delivery is crucial for success in this role. Key Responsibilities: - Engage with existing clients to maintain and grow relationships - Proactively address client needs and ensure timely issue resolution - Prepare reports and align services to meet client business goals - Collaborate with internal teams to analyze feedback and improve service delivery Qualifications: - Client Relationship Management, Customer Service, and Conflict Resolution skills - Proficiency in Communication, Interpersonal Skills, and Professional Networking - Strategic Thinking and Problem-Solving abilities - Data Analysis and Report Preparation skills - Proficiency in CRM Tools or other relevant service software is a plus - Knowledge of the B2B marketplace and industry trends is beneficial - Bachelor's or Master's degree in Business Administration, Marketing, or a related field IndiaMART is India's largest B2B online marketplace, connecting buyers and suppliers across diverse industries. With a vast inventory of over 11.5 Crore products from 82 Lakh suppliers, IndiaMART serves over 20.6 Crore buyers. The company's workforce of more than 5000 employees across India continues to facilitate trusted and seamless business connections. As an Assistant Manager/Manager - Client Servicing at IndiaMART, located in Ahmedabad, your role involves engaging with existing clients to maintain and grow relationships. You will proactively address their needs and ensure timely resolution of issues to foster client satisfaction. Your responsibilities include preparing reports, understanding client objectives, and aligning services to meet their business goals. Collaboration with internal teams to analyze feedback and improve service delivery is crucial for success in this role. Key Responsibilities: - Engage with existing clients to maintain and grow relationships - Proactively address client needs and ensure timely issue resolution - Prepare reports and align services to meet client business goals - Collaborate with internal teams to analyze feedback and improve service delivery Qualifications: - Client Relationship Management, Customer Service, and Conflict Resolution skills - Proficiency in Communication, Interpersonal Skills, and Professional Networking - Strategic Thinking and Problem-Solving abilities - Data Analysis and Report Preparation skills - Proficiency in CRM Tools or other relevant service software is a plus - Knowledge of the B2B marketplace and industry trends is beneficial - Bachelor's or Master's degree in Business Administration, Marketing, or a related field IndiaMART is India's largest B2B online marketplace, connecting buyers and suppliers across diverse industries. With a vast inventory of over 11.5 Crore products from 82 Lakh suppliers, IndiaMART serves over 20.6 Crore buyers. The company's workforce of more than 5000 employees across India continues to facilitate trusted and seamless business connections.